Is KaboomZ legit?

We’re so glad you asked. YES! Connect with us on Facebook, TikTok, WhatsApp! We’re always showing up on social media and would love to share our content with you.

Who owns KaboomZ?

Natasha Zeelie is the Founder/Owner of KaboomZ. The company was founded in 2023.

Where is my order coming from?

We are based in Garsfontein, Pretoria East, South Africa.

Where does KaboomZ deliver to, or not?

Our courier partners can deliver your order to your door anywhere in South Africa! We do not deliver by courier to plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges, airports, or harbors, and should your delivery address fall into one of these categories you will be liable for the extra costs incurred in delivering or returning the parcel. We currently do not offer international deliveries, or deliveries to lockers, P.O. Boxes or Postnet branches.

When will my order arrive?

After receiving your orders, we pack them and hand the orders to the couriers. Orders are not shipped or delivered on weekends or holidays as our couriers deliver from Monday to Friday. All orders are processed within 1 to 7 business days. Most orders are in stock and ready to be delivered within 1-5 working days, and in extreme cases, it may take up to 7 working days for your package to reach you. Click on Shipping, Returns and Refunds – KaboomZ for detailed information.

How do I pay for my order and what options are available?

Payments are made by EFT. Orders will only be dispatched once payment is made and has been cleared up in our bank account.

Do you offer free shipping?

We do offer free shipping for orders over R1000.00 for all areas. Free shipping and courier rates are subject to change at any time.

What shipping options are available?

Courier (door-to-door delivery): Our courier partners can deliver your order to your door anywhere in South Africa!

How much does delivery cost?

We have partnered with top courier companies to offer you the best delivery service possible. Delivery costs is a flat rate of R100.00 for shipping anywhere in South Africa.

Can I choose delivery for a specific date?

Unfortunately, not. We don’t own or operate our own courier service. We make use of third-party courier companies. We don’t have control over their delivery schedules.

My delivery address is wrong, what now?

You must supply a full physical address where you or someone will be available to receive your parcel. KaboomZ assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer.

How do I place an order?

We are an ecommerce site so all you need to do is simply add what you want to your cart and check out when you are ready. You will need to give your contact details and address, choose a delivery option, and then make payment to place your order.

I have placed and paid but forgot to add something to my order, can you add it for me?

Unfortunately, not. Once an order is placed and paid for it is final. Our warehouse is optimized for speed, so it is very difficult to pull an order from the line once it has been placed to make changes to it and there is a good chance it has been packed and way billed already by the time you realize you want to add something. Please be sure to check your cart carefully before checking out.

Wish List/Cart

Your wish list/cart is just that. A wish list/cart does not secure your order or the products on the website. Please check availability of items in your wish list/cart before you finalize your order as we cannot guarantee availability of the products.

What happens to high volume orders and shipment delays?

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of order, we will contact you via email.

What is your return policy?

Click on Shipping, Returns and Refunds – KaboomZ for detailed information.

Help! Something arrived broken/damaged/missing any parts or accessories during shipping OR I have a courier delay!

Oh no! Unfortunately, this does happen from time to time, and we take great care of packing orders as securely as possible, but the couriers are sometimes not as careful as they should be. Click on Shipping, Returns and Refunds – KaboomZ for detailed information.

No! There was a problem with my delivery!

Get in touch with us via email or reply to any of the emails we sent you and state the nature of your issue. We will do what we can do to resolve it as quickly as possible. Please note, however, that our courier partners are independent from us and so we have no direct control over them. In a lot of cases our couriers will get in touch with you directly to sort the problem out (which is quicker).

What is your refunds policy?

Click on Shipping, Returns and Refunds – KaboomZ for detailed information.

Uh-Oh! My order is out of stock.

It happens sometimes when a product is on order, is OUT OF STOCK, we will fulfil the rest of the order and contact you to exchange, credit or refund the item out of stock.

How often do you add new products?

We aim to add new products on a regular basis. Join our email newsletter to be kept up to date with everything that is happening and get access to special offers only available to newsletter subscribers.

I want to be a reseller for your company!

We have no problem with our products being resold. We have several customers who do this already. Please get in touch with us by email on the Contact us – KaboomZ form.

Do you have your own Facebook shop but NO website?

We do have an awesome opportunity to assist you with developing your own website. Once off fee or monthly payment options are available. Hosting will be a fee applicable to its own terms and conditions. Virtual landline can also be provided for your online store.

I have a product you might be interested in, how do I become a supplier?

We’re always on the lookout for great new products to add to our store! If you are a producer or supplier and you have a great product that you think will fit with our offering, please get in touch with us by email on the Contact us – KaboomZ form.

Need help?

If you have any questions, complaints, or praise, please get in touch with us by email on the Contact us – KaboomZ form.